One incident justifies two claims according to Santam!

Had an incident where someone drove into the back of my car when I was reversing out of my driveway. In less than 2 minutes after the incident I moved my car forward and scratched the front of the car against the flowering pot in the driveway. Santam approved the claim for the front and back damages. The car was taken to the auto body and 3 days later the auto body informed me that Santam informed them that day that they are not going to pay for the front damages because it is two claims. Not the assessor nor Santam phone me regarding this decision. They approve the claim just to get your car at the auto body then decide they won't pay but don't inform you. Submit another claim and pay another R4,000 excess, is the answer I received from them. Pathetic!