Numerous bad experiences - have lost all faith in Santam.

<p>Following a cold call from Outsurance on the 8th August 2016, I contacted Santam as my policy was nearly up for review and I had just received a much better quote.</p> <p>I was advised that I needed to send this quote to ********** quoting my policy number as a reference. I did this upon terminating the call. One the 10th August 2016 I received an email back confirming receipt of the quote and advising a policy review would be done and I would receive a response within 24 to 48 hours.</p> <p>On the 30th of August, fedup that I had still not received a response to the policy review, I called the Santam care line. I was advised that they could see the emails on file but could not advise why I had not received a response as promised. I advised that I wished to terminate my policy as I would be accepting the new quote from Outsurance.</p> <p>I was advised that in order to cancel the policy, an email stating the reason for termination as well as the date the policy should terminate should be sent ********** <p>Again, as requested I sent an email immediately after the call. Having still not heard back today - 5th September 2016, I again called Santam. Having waited over 10 minutes to talk to a rep, I was advised that the email address I had been provided was in fact no longer in service!!! I needed to resend the email to yet another email - ********** <p>I was told that I also needed to speak to someone in the cancellation department (heaven knows why) and was put on hold. The cancellation department was apparently not available and I was advised I would get a call back.</p> <p>Shortly after, I did receive a call back, however, I feel the least that could of been done was for the cancellation department rep to have the details of my policy at hand - he didn't even have the policy number and I had to for the umpteenth time confirm the date the policy needed to be terminated and other details already given numerous times.</p> <p>I can't help but feel that if Santam could not even get small things right such as following up on emails and providing the correct information, then I absolutely have no faith that they would be of any assistance in an emergency. </p>