Nothing Good and Proper and Worst experience ever!

If I could give a -0 for the lack of service, communication, accountability and transparency,I would. It has been a month since my accident and absolutely nothing has been done by my insurance whom I held in such high regard. I have never had any issues until the day I needed them to show what insurance good and proper is. The initial process of logging the claim and reporting the accident was great and the gentleman who assisted made sure I was sorted and I do thank him for the calm and speedy manner in which he assisted me with same with the legal department great with guiding me. But!!! It became a problem when I had to chase after the claims assistant and beg for information I had to call her several times to ask where should I send the photos to since their email and phone lines does not go through unless they establish a line of communication. Everytime I called I was told the matter has been escalated and the manager will call me which never happened. 3weeks later after no definitive answer or clarity as to where my car is, I had to call the towing yard to ask for a reason as to why my car is still at the towing yard. Eventually the car gets dropped off at a random and wrong Pannell beater which the agent was also not aware of until I made her aware. Now this random Pannell beater does not want to release my car. Why must clients suffer for Santam's horrible choice in service providers and nonsense!!? A month later and noting, I repeat absolutely nothing has been done and none of the people whom I have spoken to can give me a reason as to why they have made no progress with retrieving the car. If you cared enough about your clients you would have made sure that the car is not at these vultures of a tow truck company for 3 weeks nor would it have been dropped off at the wrong Pannell beater. The incompetence and lack of service and communication is astounding and disappointing to say the least. Why you keep service providers on,when they already have terrible reviews is beyond me. I am absolutely disappointed, disheartened and disgusted by the experience. Nothing good and proper about what you have been serving to me.