Not what I expected from Santam

The Santam call center works reasonably well but their behind the scene AI self assessment and data collection is up to scratch. After sending reports that the self assessment has been done(including reports verifying it), I keep on getting Whatsapp to do the verification otherwise I will only have 3rd party insurance.

The reports received can't even make distinction between passenger front and rear door.

Regular driver on policy and app differs on vehicles.

Santam can do better.