Not up to Santam's usually high standard!

In my personal capacity I have been a loyal client of Santam's since 2008. Buildings, contents and vehicles. Yes I have had claims - all valid. On 12 September I specifically insured my Li Ion battery with them which I was couriering to Jhb for repairs - I just had this horrid feeling. Read my recent reviews on Energy Outlet! The trainee consultant after speaking to her supervisor agreed to insure the battery. I was sent an updated policy schedule and the premiums were adjusted upwards and I was happy I was covered for loss, damage etc.

The battery is gone - ****! Energy Outlet doesn't respond and all promises of repair, return mean nothing. I even have a SAPS case ref #. Loss? One would think so.

So, a Sharief Abrahams was appointed as assessor and I provided all the necessary documentation as requested, plus more. 10 October, 12 October he let me know telephonically my claim was rejected. He promised me an email stating the same and despite requesting it, I have yet to receive anything. I asked for the email as I intend appealing his judgment. Nothing.

So answer me this. Why agree to insure the battery? Why send a policy schedule and increase the premium I pay, only to reject the claim? Will you now hide behind wording when you can access the conversation between myself and the consultant AGREEING to cover me.

This isn't good enough Santam! Usually your service has been excellent but now I find myself querying my choice of insurer.