Not treating customers fairly

Incorrect information given over the phone which convinced us to buy insurance from Santam. Trying to claim we are informed that we are not covered. Manager promises to call us back but never does, refers query back to staff level consultant who also does not deliver on her promises. It has now been 2 weeks and the issue has still not been resolved, al we have gotten thus far is confirmation that numerous errors have been made by Santam staff. Never experiences such poor service before.