Not taking my claim and security situation seriously - no comms.

Very poor service and no feedback:

Logged claim for Electric fence damaged and electric motor ****** on Wednesday 15 Nov 23. Supp**** a quote for repairs on Tuesday 17 Nov 23. Since then radio silence, despite repeated mails from me to ask for progress.

Ofco**** when I phone n to follow up the person handeling the claim is not ailable, but I have learned that they have yet to ask the sceduling department to assign an assesor. They cannot tel me what happens after that and how long it will take...

In the meantime my family's safety is at risk and I must simply wait.

The new person helping me promised to phone me back after speaking to the scheduling team today still - I am doubth full, as this is the same person who seems to have been handeling the claim since Friday morning, and negegted to phone me on Friday or contact the scheduling service on Friday.