Not paying claim

<p>First consultant that I dealt with was Chad Arendse on 7 December 2016, who wrote up the policy. He advised that there was all-risk amount of R5000.00 which could be used for cellphones etc in case of theft etc.</p> <p> </p> <p>When the phone was ****** he contacted them and was advised that the all-risk amount could not be used for cellphones. He then requested that they listen to the recorded telephone call. They undertook to get back to him on Friday before close of business - no response as yet.</p> <p> </p> <p>Bernadette (13.02.2017). She advised that the cellphone could not be claimed from that amount and that he does not have Allo-Risk cover at all.</p> <p> </p> <p>I have made calls everyday (cant remember the names) and was advised that Chad's Manager would call him - still nothing.</p> <p> </p> <p>Today I spoke to Faizel. He confirmed that there was absolutely nothing on the system about a claim being lodged or about the dispute.</p>