HC
Henry C
1 reviews | Active since Mar 2012
01 Apr 2019, 09:19
Not Keeping Promises
Good Day,
I have been very patient with Santam in paying out my third party claim.
The turn around time is 5 - 7 working days for payment to reflect in my bank account.
Since the 8/3/2019, promises made by Santam are not kept.
On top of it all I accepted a low settlement just to put the matter to bed.
This is unacceptable Santam.
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
01 Apr 2019, 09:40Good morning Henry,
We thank you for your post above.
We are really sorry to hear about the frustration and delays in processing of the payment.
We will immediately investigate and request urgent feedback to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your post above.
We are really sorry to hear about the frustration and delays in processing of the payment.
We will immediately investigate and request urgent feedback to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply01 Apr 2019, 09:40
Official
Good morning Henry,
We thank you for your post above.
We are really sorry to hear about the frustration and delays in processing of the payment.
We will immediately investigate and request urgent feedback to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your post above.
We are really sorry to hear about the frustration and delays in processing of the payment.
We will immediately investigate and request urgent feedback to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
HC
Henry C's updateReviewer Update
02 Apr 2019, 08:26Good Day,
When can I expect a response on this matter?
The normal complaints process does not seem to be effective.
HC
Henry C's update02 Apr 2019, 08:26
Reviewer Update
Good Day,
When can I expect a response on this matter?
The normal complaints process does not seem to be effective.
Santam's replyOfficial
02 Apr 2019, 09:17Dear sir,
This had been escalated to management within the legal space -- we note you have complained last week too and was assisted by a manager Nuraan Goudia.
We urgently await feedback on the proof of payment.
Kind regards
Stephan Olivier
Client care media manager
This had been escalated to management within the legal space -- we note you have complained last week too and was assisted by a manager Nuraan Goudia.
We urgently await feedback on the proof of payment.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply02 Apr 2019, 09:17
Official
Dear sir,
This had been escalated to management within the legal space -- we note you have complained last week too and was assisted by a manager Nuraan Goudia.
We urgently await feedback on the proof of payment.
Kind regards
Stephan Olivier
Client care media manager
This had been escalated to management within the legal space -- we note you have complained last week too and was assisted by a manager Nuraan Goudia.
We urgently await feedback on the proof of payment.
Kind regards
Stephan Olivier
Client care media manager
Best regards,