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AK
Adilla K

1 reviews | Active since Sept 2024

04 Sept 2024, 07:54

Not happy withmy claim process

I would like to be contacted by santam i put a claim on the 31st august 2024 for a fire damage.

I am awaiting feedback in respect of houshold contents am not happy with the assessor and the initial claims handler as am getting pushed from pillar to post.

I have a simple query fo which no oneis answering properly.

0
Replies (5)
Santam
Santam's reply04 Sept 2024, 07:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
AK
Adilla K's update04 Sept 2024, 07:58
Reviewer Update
Thank u please am awaiting your call
Santam
Santam's reply04 Sept 2024, 08:03
Official
Good morning,

Kindly provide us with your claim number to enable us to trace the call and assist?

Thank you and kind regards
Client care
AK
Adilla K's update04 Sept 2024, 08:32
Reviewer Update
Hi my claim number is ***

I recieved an offer in respect of my household contents claim.

I had a simple request to pay it in my bank account but the inital claims handler stated she will inform the assessor after i called her and nothing was done.

I whatssap the assessor now who was of no help. I am not happy with this at all
AK
Adilla K's update04 Sept 2024, 08:40
Reviewer Update
I would like a call from you pertaining to this as i am not happy at all