Not happy with santam anymore

I laid a burglary claim 21 November 2022 but still nothing is happening. The consultant keep on saying the assessor is investigating the claim. What is ****ing me off is not his investigation But refusing to accept pictures of the items ****** that was taken inside the house. He even refusing to accept videos shows items in the house....He only want proof of Ownership and invoices. My late husband was the sole bread winner he was doing everything in the house....99% of the furniture in the house was bought by him. He is 6 feet under, where the hell am I gonna get the proof of Ownership? When I was taking the policy I was not told to have proof of Ownership of the contents..if only santam and his Assessor could help me dig my husband from the grave, maybe they will get the proof of Ownership they are looking for because I don't have it.