Not good and proper as advertised

Very poor service from santam, my inverter failed after the heavy weather on the 08/01/2024 i reported it to my broker who lodged a claim with santam on the 09/01/2024 santam didn't contact me ever since i just received an sms about the claim being registered, not a single consultant or representative from santam phoned me, i was without power on some components in my house as some of them are directly linked to the inverter, till today 16/01/2024 i haven't heard from santam and have since made alternative means, i guess its not always good and proper insurance.