Not getting any help from Santam

Yesterday I called Santam to do a insurance quote for me. They refused to help me because my policy is through a broker. Then they give me the direct line number ***, and transfer me to the brokers. After on hold for almost 10min I hang up the phone. Then I went onto the Santam website and left my details in order for them to call me back, and that has not happened since yesterday. This morning I called the number they provided me with yesterday and was asked for an intermediatary code, what ever that is. So no getting through to Santam to do a simple quote. Time to move to an insurance that can actually help.