Not delivering on promises very poor service

I am a longstanding Santam Customer. Another Santam customer drove into my car and I claimed against his 3rd party policy ie Santam. You would think that because both of us is with Santam that proceedings will be handled swiftly - Oh No Definitely not. <br> <br> What I got instead is Levina Levendall. Possibly the person with the worst customer skills I have encountered in a long time. Wastes my time, completely ignores my emails. Its now been 3 weeks since my claim was submitted with all the paperwork that was requested by Levina. I have waited patiently for the 2 week threshold to come and pass. She now ignores my emails.<br> <br> Great stuff Santam. I am sure with champion staff like Levina you will retain many customers.... I wont be one of them. If I don't have a resolution by tomorrow I will write to the Ombudsman. For what that's worth.....