DK
Dawie K
1 reviews | Active since Nov 2021
03 Jan 2023, 18:30
Not contact me
I have been struggling for 10 days for Santam to contact me for a quotation on my vehicles and house content. I am a current client but it seems they don't care at all for business. I hope not you do not treat me like this then I need to claim someday.
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
03 Jan 2023, 18:51Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply03 Jan 2023, 18:51
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
DK
Dawie K's updateReviewer Update
04 Jan 2023, 20:28 Santam's reply:
03 Jan 2023, 18:51
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Until now still nothing yet
03 Jan 2023, 18:51
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Until now still nothing yet
DK
Dawie K's update04 Jan 2023, 20:28
Reviewer Update
Santam's reply:
03 Jan 2023, 18:51
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Until now still nothing yet
03 Jan 2023, 18:51
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Until now still nothing yet
Santam's replyOfficial
05 Jan 2023, 11:31Good day Mr Keyser,
Our sincerest apologies for the bad service experience you have had.
We escalated this matter to our Direct management team.
We received the following response:
Following herein with feedback –
We view the service failure is a very serious light and the necessary action will be taken.
Once again we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Our sincerest apologies for the bad service experience you have had.
We escalated this matter to our Direct management team.
We received the following response:
Following herein with feedback –
- The insured has been contacted today for a comprehensive Quote as per request and finalized insurance for his vehicles.
- The initial communication we received from client was via email on the 29/12/2022 @ 16:11 pm and consultant who received this request opened case and resolved without contacting and assisting client.
- The reason behind the delay , Insured has been sending emails for Quotation to incorrect department( ***) hence the 10 days, However we cannot dismiss the fact one of our consultant had enough opportunity to contact client in this regard.
We view the service failure is a very serious light and the necessary action will be taken.
Once again we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply05 Jan 2023, 11:31
Official
Good day Mr Keyser,
Our sincerest apologies for the bad service experience you have had.
We escalated this matter to our Direct management team.
We received the following response:
Following herein with feedback –
We view the service failure is a very serious light and the necessary action will be taken.
Once again we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Our sincerest apologies for the bad service experience you have had.
We escalated this matter to our Direct management team.
We received the following response:
Following herein with feedback –
- The insured has been contacted today for a comprehensive Quote as per request and finalized insurance for his vehicles.
- The initial communication we received from client was via email on the 29/12/2022 @ 16:11 pm and consultant who received this request opened case and resolved without contacting and assisting client.
- The reason behind the delay , Insured has been sending emails for Quotation to incorrect department( ***) hence the 10 days, However we cannot dismiss the fact one of our consultant had enough opportunity to contact client in this regard.
We view the service failure is a very serious light and the necessary action will be taken.
Once again we do apologise.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,