Not cancelling account/no follow up to emails

Santam has been very user friendly and responsive. This is until I tried to cancel my subscription. The reason for the cancellation was because we have decided to leave RSA.

I sent an email requesting the cancellation, I received an automated email stating the request was processed. Since then, I heard nothing. I have sent 3 follow up emails- no response. My debit order did go off, even after I asked for it to be stopped.

I am very disappointed by this. I have thought of joining/ using Santam upon my return to RSA.

Should you wish to contact me, please do so on my email as I am no longer in SA

I hope to rectify this matter soonest.

Regards Yvonne