Not attending to claim and 3 different Assessors appointed in 4 days.

Im very disappointed in Santam for the first time. First of all is that the customer service is only ringing and nobody answers after holding the line for 12 minutes. Since my incident my Claim were directed to 3 different Assessors and Since my inspection at Auto body Experts to assess the damage nothing have been done by Santam. The only thing they do is appoint different Assessors everyday and as a result of that nothing is being done with my claim. I pleaded to them to make quite work with my claim. Because im *******ly on the road, because my one head light is also not working as a result of the accident. 4 days Since the inspection and 3 different Assessors...What is going on???