1 reviews | Active since Oct 2011
none response to a 18 day old claim
On the 3rd of November 2017 i was involved in a hijacking, My car laptop , cell phones wallets and a few other things was taken. After being beaten up and tossed from the car i managed to get a police report and a claim resisted with Santam. Almost 20 days into a claim I've been moved from one agent to the next and not one single person in Santam can give me a reason as to why. After speaking to claim, complains and even head of claims department NOTHING...? Shocking for a 99 year old company that says you should trust them, what a joke. They don't care about people, they care about showing face. There is no human element as i'm being treated worst than the guys that hijacked me from a company that i pay to cover me every month.
Good day Mr Nell,
Thank you for your post above. We can understand your frustration and we really do apologise for the inconvenience caused.
We note Jeanne Ainslie in our office is already attending to this matter and has also escalated this to the Head of Adjustment services, F**** Coetzee.
They will be in contact with you shortly to have this claim finalised and to address any further concerns you might have.
Should you not be satisfied with the response you are welcome to approach us again in this regard.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good day Mr Nell,
Thank you for your post above. We can understand your frustration and we really do apologise for the inconvenience caused.
We note Jeanne Ainslie in our office is already attending to this matter and has also escalated this to the Head of Adjustment services, F**** Coetzee.
They will be in contact with you shortly to have this claim finalised and to address any further concerns you might have.
Should you not be satisfied with the response you are welcome to approach us again in this regard.
Thank you and kind regards.
Stephan Olivier
Client care media manager