Non response to emergency claim

This is totally ridiculous, one of their clients knocked into my car, I've been out of business now for 10 days and thats my only form of income. I get all my documents in 2 days, send it to Santam, get appointed an "assessor" (even though the client admitted it's his fault) and now they just stopped responding to me. That is BS. I want to claim for loss of income too but nobody is helping me! Im going without paying rent and food for my kid and i. Wth. This is my claim number: ********** 80 - can someone help urgently! I hope this reaches someone.