Non Payment for Claim

In June/July last year I reviewed my business insurance policy like I do every year. However in December 2014 we moved shop and new equipment had to be bought. Then in December we had a lightning strike and some of this equipment was damaged. I proceeded to put in a claim in January. To this day no settlement was made. The excuse is either I took to long (but they were the ones asking for stock lists and going back and forth) or the items that I claimed for is not specified as it should be and there for SORRY we are not paying. Isn't their slogan \ons dek alles"very misleading as they do not cover everything. The assessor should have retired 30 years ago - Gert. He was left behind in the old regime. No clue of how business works. I paid SANTAM +- R5000 a month and the claim was for R30k. I have since moved business but I will never recommend SANTAM to anyone. The have also lagged behind the other insurers. I also blame my brokers for not fighting for me G & S Insurance brokers. They just do not get back to you. Please be ware if you are with SANTAM"