Non existent service

I'm struggling for a month now already trying to get my car repaired after their client damaged my vehicle. I keep being promised that they will call me but to no avail. I've spent hours on the phone trying to speak to the correct people but I'm still nowhere closer to resolving this matter. The reference number to this matter is ********** 75 and I believe AJ Louw is the only person at Santam I can speak to but this person is never available. I work in media and broadcasting and if this matter is not resolved soon I'm going to make sure all my media contacts are aware of the non existent service received thus far.