No yellow umbrella to rely on.

<p>On 21 June an insured of Santam hit into the side of my car, being blatantly at fault.</p> <p>I made contact with their offices advising Santam that I was holding them liable for their insureds damage.</p> <p>I was requested to provide the information and documentation, to their broker BroLink and all documentation was sent in full on the 26 June</p> <p>This was emailed to BroLink on 26 June with no response.</p> <p>On querying update from Santam I was told some of the documentation had not been received even though their documentation department kept emailing me telling they had received and documented everything.</p> <p> </p> <p>It is now months without a resolution to the damage and settlement of my claim against Santam and all documents have been sent once more directly to them, specifically a Mr Walter Shiyane. Bearing in mind that their insured has made a claim against their motor policy and therefore Santam has effectively taken over all rights of their insured in handling this claim.</p> <p> </p> <p>No great advert for the largest insurer in South Africa. </p> <p> </p> <p>Thank goodness, there is a drought in Western Cape - No yellow umbrella to rely on. </p>