No Service from Santam Legal Department

I have never come across such pathetic service from Santam. Your Client lodges a Claim for his Toyota Fortuner rear ending my Hyundai I20 on the 22/1/2016, after 2 months the panel beaters finally gets the go ahead to fix the damage to my car. The total cost of the damage to my car is R27 500, they initially carried on about only approving R12 000 and panel beater must submit another quote for the rest of the repairs. NOW it comes out that some idiot did not lodge a new claim for My I20 but lodged it under a old claim number for another I20 that your client rear ended in December 2015 and that there was NEVER A NEW CLAIM FOR MY CAR!!!!! NOW there is a new claim finally lodged claim no.*** but now that my car is repaired and ready for collection the LEGAL department does not answer their phone, Julia in the legal department handling the case does not return calls and they answer emails when they feel like it, so we cannot get any answer on payment. We have contacted Santam's Client to advise he will be held liable for the cost of the vehicle repairs. PATHETIC SERVICE