no service from santam

claim is 6 weeks old, and vehicle is not fixed. nobody at santam is answering their phones, this include jaco morgan, his manager Heino. and his manager Zayd B, and now i get generic mail from panel beater that states my vehicle will only be repaired next year. that is 12 weeks later!!!!!!!!!!!!!!!!!!!!1 this is really pathetic and worst service ever. poeple, do not insure with santam, you don't get covered.