NO SERVICE FROM SANTAM

I am very disappointed with my Insurance Company, SANTAM. The service I've received is absolutely disgusting and a huge disappointment. I have been insured with SANTAM since 1987 without any break in cover nor insurance company. I have been trying to submit a claim for MORE THAN A MONTH now to NO AVAIL and NO COMMUNICATION. I submitted an online claim as I were not able to come right with any consultant (which are working from home and NOT WILLING to assist me, I can hear children and noise in background and came to the conclusion that people are working from home and not in the mood to assist their clients). I even requested a call back from the very first consultant whom I spoke to, yet, NOTHING. If I do not get help before close of business today. I will go to the OMBUDSMEN and also cancel my vehicles as well as household insurance policy with SANTAM. I am a loyal client for YEARS, but I am tired of struggling for something simple... "SERVICE". I also added another vehicle to the policy in June 2020 and had the very same experience, NO SERVICE as the consultant didn't do as I asked them to and had to do the run-around as the Bank requested proof of cover. The adding of the new vehicle has been done at least, HOWEVER, it was just NOT a smooth process at all!! REFERENCE OF CLAIM ***9. POLICY NUMBER: ***