No service from Santam

Good day,

I would just like to give feedback about Santam as there is no service at all and I am so tired of **** service.

When I moved over to them last year I got a quote and then I wanted to keep my broker as well and ask them to handle the policy. To do this they needed to speak to Santam and close the policy I opened and then greated a new one, now this is when it got to complicated for Santam, for 3 month's the kept debited my account twice which I had to phone my bank and ask them to refund me the money every time because the stop order didn't work as Santam uses a other ref every time they debit. First of all I would think that it is Santam's responsiblity to refund me the money and stop the debit of the old Policy and not mine to ask my bank everytime for the money back. After the 3 month's it was going off atleast just once.

Next up is just the other day I requested raodside assistance for my Dad that got stuck with his car that is insured on my account and it took them almost 4 hours to get to him, where I could have been there within 30min easy to assist him. They said the escalated the problem but nothing came from it.

Next up, yesterday I found out when I asked my broker to check for me to make sure excess waiver is on my policy, but they came back and said that my account has been closed from the 1st already because there was a stop order on my account but I did not put any stop order on that Policy debit at my bank. I phoned my bank to check if they know anything but they did not do any stop orders, the only stop order they can see is the one from last year. To be safe I asked them to remove the stop order from last year.

I informed my broker which then spoke to Santam and they have not given any feed back to my broker.

SANTAM HAS NO SERVICE