No Service from Santam.

<p>Took cover with Santam, asked for a certain start date but this was not adhered to and change my initials, tried to have this changed 3 times, called and sent email correspondence yet no response has been received on the email and I just keep being transferred and promised call backs when I call but I never get the call back. Has me asking the question if its so hard to change a start date what will happen should I have a claim?</p>