NO SERVICE AS USUAL

I had an issue with my garage door motor on Tuesday evening where the door was stuck halfway and refused to completely open nor close. I called their Emergency Line and after explaining my problem was told that they could not help me as they could not pick up a valid claim so they put me thru to Santam direct where I got thru to Keegan (I think). I explained my issue and asked if they could send someone to help close the door, and if not it meant my car would stand outside the garage and ********* may have access to it as well as to an open garage. I was told they didnt have a service like that and they only had a service if my gate motor was faulty etc etc. He wanted to call the guys that fitted the new garage motor and get them to come out and despite me telling him that they no longer have that division and all I wanted was for Santam to send someone out to help close the door, he insisted that he wanted to do that and wanted to make notes on my file etc etc Needless to say, nothing was done as the call suddenly went dead after being on the damn line for 24minutes!!!!! Did he call back, I dont know! I got a call a few minutes later that rang a few times and cut, no voicemail left and not further attempts from this number - was it Santam, who knows???!!! Its like evrytime I interact with Santam these days, its a S H I T S H O W!!! Hows about a simple answer or at least try and do something to help a client that has been with you for over 15years and not keep me on the line for 24 mins whilst you chase your damn tail and cannot do anything for me??!!