No service
<p>I lodged a claim with Santam on 19 November 2016. The assessor came early December and since then I have had no feedback regarding my claim. When I phoned they told me my claim was denied, but did not give reasons as to why. I was told to wait for the letter stating my claim was not successful. I cannot dispute this until I have received this letter. 10 Weeks and counting. I will certainly be changing insurance companies.</p>
Good day Marie,
We thank you for your post. We are really sorry about the lack of feedback on your claim.
We just received notification that the rejection letter, with reasons why the claim is rejected, was emailed to your broker Tilla du Toit today. We will also forward a copy to you.
You may then dispute the rejection if you want to in following the steps set out in the letter to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good day Marie,
We thank you for your post. We are really sorry about the lack of feedback on your claim.
We just received notification that the rejection letter, with reasons why the claim is rejected, was emailed to your broker Tilla du Toit today. We will also forward a copy to you.
You may then dispute the rejection if you want to in following the steps set out in the letter to you.
Thank you and kind regards.
Stephan Olivier
Client care media manager