NO SERVICE !!!

I changed my car & home insurance to SANTAM wef 01 June 2023.

On 31 May, I sent off an email to Santam (letter from GoSolr) requesting WRITTEN confirmation that the rental solar system in our home was indeed covered by SANTAM. This is part of their Terms & Conditions for customers who rent a solar system from them. This letter is to be uploaded onto our account at Gosolr as proof of insurance cover.

The replacement value of the solar system is ALREADY included in the property value.

On 02 June, I received an email stating that they received my solar "INVOICE" and the request was resolved. Ref number: CAS-***-C9M3D5. I NEVER sent an invoice!!!

After numerous calls and speaking to various staff at SANTAM Direct since then, I am still waiting for this letter from SANTAM and their underwriters. SIX WEEKS and different stories and you can never get to speak to the last person you spoke to about this matter as they can't transfer your call; only send an email to that person.

Really, how much longer will it take to get a simple letter out of SANTAM and their underwriters ???? 6 years ??