No sense of urgency and your turn around sucks!!!

I had an attempted hijacking on the 8th Jan 2025 and my car was towed by the insurance company as was damaged and the claim was logged. I was informed that the claim has been assigned the assessor and their turn around time is a Max of 6 days. 6 days has passed and I am the one who has to keep calling and check the status of the claim. After 6 days, I called the person in charge of my claim and he then notifies me he got the report from the assessor, he also followed up with the quotation from the panel beaters, all that is left is to send it for approval. Today it's the 30th Jan 2025 and I still don't know the status of my claim, I am not being updated of the next steps, Santam has no sense of urgency, I am completely unhappy his this service. Today I called the person again, his now biting his tongue cause he realizes how long his been delaying.