1 reviews | Active since Jan 2010
No response to emails
Good day
I have an issue where as my drivers side door on my car broker, I cannot open the door from the drivers side. On 5 October I emailed Santam to ask if this type of scenario is covered, they responded with a reference number and no information to my question. The email indicated the details for their claims department. I automatically assumed they had forwarded to the query on to claims dept. I guess this didn't happen, and on 12 October I forwarded the email to Claims requesting feedback on my question. Its a new week and still no response.
Is this the level of service to be expected now? I was busy typing a new email this morning, but figured I'd just be wasting my time as two previous emails have not given me any information, on what is most likely a very simple question.
Thanks for the feedback
Thanks for the feedback
Thank you for your response and the details.
We do appreciate that.
As mentioned, it would be best to have a claim registered and ensure the claims process follows.
Underwriting can only advise on what the policy says but claims base their decision on the merits of each case and proximate cause of the damage claimed for.
They will thus be in the best position to provide clarity if the claim will be covered/accepted or not.
Kind regards
Client Care team
Thank you for your response and the details.
We do appreciate that.
As mentioned, it would be best to have a claim registered and ensure the claims process follows.
Underwriting can only advise on what the policy says but claims base their decision on the merits of each case and proximate cause of the damage claimed for.
They will thus be in the best position to provide clarity if the claim will be covered/accepted or not.
Kind regards
Client Care team