AT
Arno T
1 reviews | Active since Jan 2010
20 Apr 2015, 09:29
No response, Santam couldn't be bothered
I complained a week ago on Hellopeter about Santam's claims card and about their poor attitude towards long standing loyal customers needs. Santam hasn't even bothered to read or respond to my complaints so if that doesn't show everyone how bad their customer service is I don't know what will.<br> <br> Absolutely pathetic.
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Santam's replyOfficial
20 Apr 2015, 10:15Hello arno02,
We hereby acknwoledge receipt of your posting above.
We are really sorry to hear about the fact that your concerns were not addressed in your previous communication here.
We believe your concerns were addressed by Fatima Benjamin of our client care department.
We take note of your request with regards to the claims card and cash, but unfortunately we will not be able to adhere to your request as we believe that the settlement method was correct and you can make use of the card in a way to have the items replaced that was ****** during the burglary. Our basis of indemnification utilising the claims card is complying with our policies and procedures.
With regard to your second concern about the policy premium, we believe this was also explained and discussed with.
The policy premium overall came down due to the fact that you cancelled your household content cover but because your portfolio changed from a package policy to a motor only policy, the premium on the vehciles did increase as compared to the package policy.
Unfortunately we would not be able to assist with you concerns further as we beieve it was already addressed in detail.
Thank you
Client care team
We hereby acknwoledge receipt of your posting above.
We are really sorry to hear about the fact that your concerns were not addressed in your previous communication here.
We believe your concerns were addressed by Fatima Benjamin of our client care department.
We take note of your request with regards to the claims card and cash, but unfortunately we will not be able to adhere to your request as we believe that the settlement method was correct and you can make use of the card in a way to have the items replaced that was ****** during the burglary. Our basis of indemnification utilising the claims card is complying with our policies and procedures.
With regard to your second concern about the policy premium, we believe this was also explained and discussed with.
The policy premium overall came down due to the fact that you cancelled your household content cover but because your portfolio changed from a package policy to a motor only policy, the premium on the vehciles did increase as compared to the package policy.
Unfortunately we would not be able to assist with you concerns further as we beieve it was already addressed in detail.
Thank you
Client care team
Santam's reply20 Apr 2015, 10:15
Official
Hello arno02,
We hereby acknwoledge receipt of your posting above.
We are really sorry to hear about the fact that your concerns were not addressed in your previous communication here.
We believe your concerns were addressed by Fatima Benjamin of our client care department.
We take note of your request with regards to the claims card and cash, but unfortunately we will not be able to adhere to your request as we believe that the settlement method was correct and you can make use of the card in a way to have the items replaced that was ****** during the burglary. Our basis of indemnification utilising the claims card is complying with our policies and procedures.
With regard to your second concern about the policy premium, we believe this was also explained and discussed with.
The policy premium overall came down due to the fact that you cancelled your household content cover but because your portfolio changed from a package policy to a motor only policy, the premium on the vehciles did increase as compared to the package policy.
Unfortunately we would not be able to assist with you concerns further as we beieve it was already addressed in detail.
Thank you
Client care team
We hereby acknwoledge receipt of your posting above.
We are really sorry to hear about the fact that your concerns were not addressed in your previous communication here.
We believe your concerns were addressed by Fatima Benjamin of our client care department.
We take note of your request with regards to the claims card and cash, but unfortunately we will not be able to adhere to your request as we believe that the settlement method was correct and you can make use of the card in a way to have the items replaced that was ****** during the burglary. Our basis of indemnification utilising the claims card is complying with our policies and procedures.
With regard to your second concern about the policy premium, we believe this was also explained and discussed with.
The policy premium overall came down due to the fact that you cancelled your household content cover but because your portfolio changed from a package policy to a motor only policy, the premium on the vehciles did increase as compared to the package policy.
Unfortunately we would not be able to assist with you concerns further as we beieve it was already addressed in detail.
Thank you
Client care team