NO response from SANTAM... No CARE Attitude and huge delays

Item: Santam
Rating: 1
Author: Pierre M

08 December 2020 I was involved in an accident. Someone drove into my vehicle. I reported and informed my broker and Santam. After numerous mails and a huge delay from Santam my vehicle was taken in for repairs yesterday 11/01/2021. I was informed by the repairer that I need to pay the excess of R4000,00 upon collection of my vehicle! It is confirmed by Santam that the 3rd party caused the accident so why must I pay the excess?? Up to now after numerous emails NO ONE has rep**** or explained why I must pay. This is my first ever motor vehicle claim from Santam and I am very disappointed with the NO CARE attitude. Absolutely pathetic SANTAM!! Claim number ***

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Replies (2)

Santam's replyOfficial

12 Jan 2021, 07:46

Good day

Thank you for your post.

We note that you have not provided any reference number for your claim. We will be in contact shortly in order to obtain the relevant reference number as we cannot assist without the latter.

Thank you and kind regards

Kurt Koopman

Client Care Manager

Santam's reply12 Jan 2021, 07:46

Official

Pierre M's updateReviewer Update

12 Jan 2021, 08:13

Good day Sir

Claim number ***.

Pierre M's update12 Jan 2021, 08:13

Reviewer Update

Good day Sir

Claim number ***.