NO RESPONSE AND WORSE SERVICE

I lodged a third party accident claim 11 November 2017, claim number : ********** 39. I sent them an email but they didn't respond. I called the Technical Assistant Rosinah Ramoko who is handling the case and she told me that my case has been handed over to "Lokash" and gave me his number. I have been calling him to no avail. I am being sent from pillar to post! It has been such an inconvenience because the boot of my car hasn't been functioning since last year November. SANTAM is the most unprofessional insurance I have ever come across!