No rental car provided

<p>I was in an accident and my car had to go in for repairs. After the car was sent in I was suppose to receive a rental car for the period the car was in, yet after several request to Santam from myself and my insuranc broker not one person contacted me to arrange for the rental car. My insurance broker had to arrange this for me 2 days later. I have yet to receive a single apology from Santam or any sort of communication explaining why this happend. Santam was informed that the car would go in for almost 2 weeks as we awaited their approval for the repairs as well. I feel paying for something yet not receiving the services is extremely poor and not even communicating to your customers is just pathetic.</p>