No policy linked, yet premiums deducted?
Good day,
I received my policy documentation on the 10th of December.
Since then I am unable to link my policy onto the Santam app. I have informed you about this, yet nothing has still been done about the situation.
Also, I submitted photos of my vehicle via the link sent per SMS, yet I am still receiving weekly SMSes saying I need to submit photos of the vehicle.
Can someone please explain what is going on, as I am paying a premium and since you do not have photos, I am sure you will not pay out in event of an accident or loss?
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Santam's replyOfficial
13 Jan 2026, 09:32Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply13 Jan 2026, 09:32
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
's updateReviewer Update
14 Jan 2026, 10:08Still, no attempt has even been made to contact me? What is the problem?????
's update14 Jan 2026, 10:08
Reviewer Update
Still, no attempt has even been made to contact me? What is the problem?????