No intention to find out the truth

<p>I recently had to deal with Santam as a third party in a minor motor vehicle accident. It was a small shopping mall incident where a driver reversed into me. She suggested i go through her insurance which i did. She maintained we were both reversing at the same time. Although how she worked this out is a mystery as she also says i was in her blind spot... and therefore coiuldn't see me. Luckily (I thought) i had an independant witness, Ben who is employed by the Mall as a car guard. complete with name badge, high vis coat etc. Ben had helped me reverse out and I had stopped to pay him, he saw the other car reversing and shouted at the car to stop but it didn't.</p> <p> </p> <p>My gripe with Santam is that they made no attempt to find out what actually happened. They first of all said i needed to obtain a signed statement from the witness, which is of course fair enough. I duly supp**** them with this. They also stated that the witness would be contacted and cross examined as they "need to know exactly what he saw". To date he has not been contacted and they have in their opinion concluded that we were both reversing at the same time. </p> <p>This is a small incident amounting to a few thousand rands. For me to now claim from my insurance and then get my premium loaded is completely unjust.</p> <p> </p> <p>Well done Santam, Insurance Good and Proper (for your client)</p>