No help - no assistance - terrible service

<p>I have been in a minor accident on Saturday 10 December. Thus far I have submitted the same claim twice. There are damage which needs to be repaired. It is now allmost a week later and no urgency from Santam to respond and tend to my claim or get a quote to get my car fixed!! I had a lady consultant phone me once, and she didnt have a clue what she was doing. I want my car fixed before the end of this year. Worst service that I ever have received.</p>