No forr follow up ons home assistance claim

On 14 February I asked Santana for home assistance in regards to a new instalation. Our geyser bust and Santam did replace it a week before 14 February. The contractor did something wrong as our geyser can't be switched of and off by the DB board. We never had this problem. I did call and the consultant said I can log a call for a electrician. I did on 14 February but nog assistance yes. ***