No feedback, no response

I insured my vehicle with Santam on the nineteen of January and completed the online self vehicle inspection. This was the last time ive heard anything back from Santam. Money was deducted for the monthly premium but I haven't received my policy number or any policy documentation as proof. When I tried to log in to the app with my email and ID to try and view my policy information as I wasn't sent anything, it showed no policy was linked to me. Ive sent two emails with no response. This is a terrible first impression of Santam and definitely the first time I've had to wait this long for any respone/feedback or documents to be sent from an insurance company.