AL
Astrid L
1 reviews | Active since Jul 2013
06 Oct 2015, 15:21
No feedback from Santam for months
Santam life is tough. I do not earn the world of money.<br> But it has been months since the unnecessary event of someone bumping into my precious vehicle that I am still paying off. Where's the justice in the matter? Does the other party just get away freeeee and I am left with the damages and disadvantage when selling. Since I have looked after my vehicle in the best of my ability.<br> <br> Twice I followed up. And I have not heard back yet. I suspected the lady to also not have had drivers license.<br> Nee man. Service delivery? Or did you just sweep us Sanlam clients up for your gain?
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Santam's replyOfficial
06 Oct 2015, 15:31Hello Ash7560,
Thank you for your posting.
We can understand that you are frustrated and agitated with the process and delay with the recovery action by our legal department.
We also note you didnt want to claim own damages from your policy and registered the claim solely for recovery purposes.
We will make contact with the relevant legal department to attend to this and make contact with you to advise of the progress thus far.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your posting.
We can understand that you are frustrated and agitated with the process and delay with the recovery action by our legal department.
We also note you didnt want to claim own damages from your policy and registered the claim solely for recovery purposes.
We will make contact with the relevant legal department to attend to this and make contact with you to advise of the progress thus far.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply06 Oct 2015, 15:31
Official
Hello Ash7560,
Thank you for your posting.
We can understand that you are frustrated and agitated with the process and delay with the recovery action by our legal department.
We also note you didnt want to claim own damages from your policy and registered the claim solely for recovery purposes.
We will make contact with the relevant legal department to attend to this and make contact with you to advise of the progress thus far.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your posting.
We can understand that you are frustrated and agitated with the process and delay with the recovery action by our legal department.
We also note you didnt want to claim own damages from your policy and registered the claim solely for recovery purposes.
We will make contact with the relevant legal department to attend to this and make contact with you to advise of the progress thus far.
Thank you and kind regards.
Stephan Olivier
Client care media manager