MW
Madeleine W
1 reviews | Active since Mar 2012
24 Mar 2023, 08:49
NO FEEDBACK
NO FEEDBACK - I keep sending requests for updates regarding a third party claim against your client but get no response just an automated acknowledgement. The accident already occurred on 10/01/2023 - it is nearly 3 months later and we are left struggling every day with a car that has severe damage
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
24 Mar 2023, 08:51Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Mar 2023, 08:51
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
24 Mar 2023, 08:58Good morning,
Thank you for your review.
May we please request if you can provide us with the Santam claim number to be able to trace the claim and assist?
Many thanks and kind regards
Client care
Thank you for your review.
May we please request if you can provide us with the Santam claim number to be able to trace the claim and assist?
Many thanks and kind regards
Client care
Santam's reply24 Mar 2023, 08:58
Official
Good morning,
Thank you for your review.
May we please request if you can provide us with the Santam claim number to be able to trace the claim and assist?
Many thanks and kind regards
Client care
Thank you for your review.
May we please request if you can provide us with the Santam claim number to be able to trace the claim and assist?
Many thanks and kind regards
Client care
MW
Madeleine W's updateReviewer Update
24 Mar 2023, 09:00 ***
MW
Madeleine W's update24 Mar 2023, 09:00
Reviewer Update
***
Santam's replyOfficial
24 Mar 2023, 10:11Thank you very much
Regards
Client care
Regards
Client care
Santam's reply24 Mar 2023, 10:11
Official
Thank you very much
Regards
Client care
Regards
Client care
Santam's replyOfficial
24 Mar 2023, 13:02Good day,
We escalated this request to legal management.
They confirm a settlement offer was sent to you on 16/03 already and to email address ***
Upon receipt of the signed form and banking details the claim will be sent for payment.
Kind regards
Client care
We escalated this request to legal management.
They confirm a settlement offer was sent to you on 16/03 already and to email address ***
Upon receipt of the signed form and banking details the claim will be sent for payment.
Kind regards
Client care
Santam's reply24 Mar 2023, 13:02
Official
Good day,
We escalated this request to legal management.
They confirm a settlement offer was sent to you on 16/03 already and to email address ***
Upon receipt of the signed form and banking details the claim will be sent for payment.
Kind regards
Client care
We escalated this request to legal management.
They confirm a settlement offer was sent to you on 16/03 already and to email address ***
Upon receipt of the signed form and banking details the claim will be sent for payment.
Kind regards
Client care