No feedback and ignore requests, *********** service agents

We logged a claim for damp in our bathroom - obviously this is damage to the building structure. a Plumber came to our house to assess - he was in and out quick, however we are still waiting on feedback from Santam regarding the way forward. When we phoned in this morning, 12 CALLS LATER NO ONE CAN STILL NOT ASSIST??? how is this possible? too many *********** call centre agents. Then, a new plumber was dispatched - no one has any idea when this plumber will rock up at our house, so me as a client have no idea what my work arrangements must be in order to be able to meet the plumber - but this is not the main problem - we phoned in AGAIN to CANCEL the policy because obviously we can already foresee that this claim will be a problem and also any future speediness of claims - we cannot even imagine the frustration it will be when something like a geyser should burst - we will sit without a shower for weeks! Eventually between the 12 phone calls this entire morning, a manager was about to assist - and even the manager could not assist or process our cancellation. Ridiculous!