NO FEEDBACK AFTER ESCALATION TO MANAGEMENT

I was involved in a accident where Santam's client rear ended my vehicle. I have been struggling since beginning of February with getting this matter resolved, however my concerns and emails has blatantly been ignored by the consultants manager. They have been delaying this matter for weeks now, and my complaint is just being ignored. Can I please have this resolved failing to which I will be in contact with the Santam driver directly.