No Feedback

<p>I was involved in an accident on the 22nd November and I logged a claim on the same day, my cuortesy car was sorted and delivered the following day. However, I have not recieved any feedback from Santam on the progress of my claim ever since. Every time I call I'm told they are still waiting to to assign an assessor or that they're waiting for pictures from the panelbeater. It's been 2 weeks already and I have the ourtesy car for 30 days. Is my car gonna be fixed in the next 2 weeks? And if not, how am I suppose to get around without a car? I have been struggling to get hold of the person who is suppose to be dealing with my claim, every time I call I'm told that an URGENT email is being sent to the assessor or whoever! This is really getting frustrating now!!!</p>