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this email to you so you could please pass this onto the complaints person or manager in charge.<br> <br> On the 1 march registered my claim and was advised to take it nearest panel beater which i did on the02march. I had followed up the following day and was given details of the assessor in jhb whom i spoke to and he had advised that he handed it over to a mobile assessor who will go out Friday (Melicia Anthony) please note not once have i received emails or calls advising on my claims status. I had called the assessor on Monday all day but her phon e was just ringing. Ones again i called Santam my claims handler who is Claire Williams whom Ive never chatted to but you were booked off sick i was told and so was the assessor. They had appointed a new assessor whom i spoke to (Carinas Marais) who told me he will go out Wednesday. Wednesday came and i called assessor to ask status and was advice that he will sent me an email i must SMS him my email address. Today is Friday 11 march i received a email from assessor saying approved. Now i want to know. This took a week and will be two weeks with no communication from Santam. I have been using all my airtime following up.