No empanthy
I recently had a claim with Santam. From begining the process went well off but now when it comes to the finalization of the claim certain documents are required. The consultant had no way of handling n requesting documents. If certain docs are required why isn't it advise at the initial stage of claim now i must wait another 3 weeks for my claim to be seen to . very disappointing i am so disappointed with this whole claim procedure. Even up to supervisor and managers
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Replies (3)0
Replies (3)'s updateReviewer Update
09 Jun 2022, 22:47I must say the standard of customer service has dropped at santam. Have some empathy for ur clients i mean especially being loyal after so many year's . n when its time to pay out there are now conditions i think the same documents should be requested when we insure the vehicle. Also communication comes a long way y does a client keep on calling n following up should at least one person.
's update09 Jun 2022, 22:47
Reviewer Update
I must say the standard of customer service has dropped at santam. Have some empathy for ur clients i mean especially being loyal after so many year's . n when its time to pay out there are now conditions i think the same documents should be requested when we insure the vehicle. Also communication comes a long way y does a client keep on calling n following up should at least one person.
Santam's replyOfficial
09 Jun 2022, 23:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply09 Jun 2022, 23:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
's updateReviewer Update
10 Jun 2022, 05:51Thank you will await your call
's update10 Jun 2022, 05:51
Reviewer Update
Thank you will await your call