No customer service received from Santam Short term insurance

<p>Good day</p> <p>I took my car to the Santam assessment centre on 5 Aug to have the damage assessed. My car was only taken to the panel beaters on 5 Sept as it took Santam a month to approve the repairs, without direct communication with me as to what the delay was. I was the one that had to request an update on the progress via my broker! I have requeted the quote for the repairs from Santam and am still waiting for it. My policy allows a car rental. Santam wasn't even able to organise the rental vehicle for me. I don't see any benefit in insuring with Santam.</p> <p>Many thanks</p>