No communication

I don't know why one always have to turn to a complaint platform to get the response of a company. I called in to up my house value and mentioned to the consultant that we paidR170000 for solar power. She then ask that I need to send the invoice and COR of the solar power which I did. I want a letter from Santam to make sure my solar is covered in any freak accident. I did send the documents several times but it seams like my email gets lost somewhere in the air. I did from day one mentioned that we have solar and nobody asked me for this document only when I wanted to up the value of my house Santam wanted it, Please can some just respond to my complaint and send me proof that all is in order. I do not want nonsense at the end of the day if something happened and you turn around and say I did not send you my paper work.